PRIVACY POLICY
At Ella Nova Jewelry, we place particular importance on the protection of your personal data.
This privacy policy explains what information we collect, how it is used and what your rights are.
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1. Data collected
We only collect the data necessary to process your orders and improve your customer experience:
• Personal information: name, first name, address, email, telephone.
• Payment information (processed only by our secure providers: Stripe, PayPal).
• Order history and product preferences.
• Browsing data via cookies (see section 6).
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2. Use of data
Your data is used only for:
• Process your orders and shipments.
• Manage your customer account.
• Inform you of the progress of your orders.
• Send you (if you have accepted) newsletters and promotional offers.
• Improve the quality of our services and your shopping experience.
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3. Sharing of data
We never share your personal data with third parties for commercial purposes.
Only our payment and delivery service providers have access to it, strictly within the framework of processing your orders (Stripe, PayPal, Colissimo, Mondial Relay, etc.).
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4. Data retention
Your data is kept only for the duration necessary to manage the commercial relationship and in accordance with legal obligations (invoicing, accounting).
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5. Security
We implement all necessary measures to protect your data against loss, unauthorized access, modification or disclosure.
Payments are secure and encrypted (SSL).
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6. Cookies
Our site uses cookies to:
• Improve your browsing (basket, preferences).
• Analyze traffic using statistical tools (Google Analytics or equivalent).
You can configure your browser to refuse cookies.
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7. Your rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
• Right of access to your data.
• Right of rectification and deletion.
• Right to object to their processing.
👉 To exercise your rights, contact us at: [your contact email].
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8. Contact
If you have any questions regarding this privacy policy or your personal data, you can write to us at:
